What are the main functions of a tour operator and a travel agency?

The main functions of a tour operator and a travel agency are as follows:

Tour Operator:

1. Designing and organizing tour packages and itineraries for customers.
2. Negotiating contracts with hotels, airlines, and other service providers.
3. Handling logistics such as transportation, accommodation, and activities for group tours.
4. Providing customer service and support before, during, and after the tour.
5. Marketing and promoting tour packages to attract customers.
6. Ensuring compliance with health, safety, and legal regulations.
7. Managing financial aspects such as pricing, budgeting, and invoicing.
8. Developing relationships with suppliers and partners in the travel industry.

Travel Agency:

1. Assisting customers in planning and booking their travel arrangements.
2. Providing information on destinations, accommodations, transportation, and activities.
3. Offering advice and recommendations based on customer preferences and budget.
4. Making reservations for flights, hotels, rental cars, and other travel services.
5. Handling travel documents such as visas, passports, and travel insurance.
6. Providing assistance in case of emergencies or changes to travel plans.
7. Offering special deals, discounts, and promotions to customers.
8. Maintaining relationships with travel suppliers and partners to ensure quality service for customers.